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Customer Service

RMC Learning Solutions (formerly RMC Project Management) is committed to providing our customers total satisfaction.

Contact us at info@rmcls.com anytime or call 952.846.4484, M-F, 8am - 4pm Central Time.

Frequently Asked Questions (FAQs)

I am online and am having trouble with my order. Can you help?

Yes, please view some of the most common issues below, and if they don’t work, feel free to contact us using the details provided below.

If you received an error message stating your card was declined which provided a “decline code 2” error message, it means your bank or credit card company declined the transaction directly. To determine the exact reason, you must contact your provider as the card holder.

If you received an “address mismatch” error message, it indicates your billing address does not match the address associated with your card. You may need to update the details listed in our account, prior to confirming your order.

If you are attempting to log in as a returning customer and are experiencing issues, please note your email address is your unique username. If you forgot your password, please click the “Forgot Your Password?” link to reset, listed on the Account Login page.

If these options do not work please feel free to call us (952.846.4484) or email us at info@rmcls.com.

Why do you require a password?

We require each user to create a password protected account in order to:

  1. Protect your personal information,
  2. Allow you easy, secure access to your account detail for future orders,
  3. Provide individual access to view the status of your order
What do I do if I cannot determine what products to purchase or if I have questions about the products?

First visit shop.rmcls.com, and locate the product in question from the main menu, located at the top of the page. Most questions may be answered by viewing the details there, however you may also contact RMC directly at info@rmcls.com or by calling 952.846.4484.

Are the materials updated to reflect the latest exams?

ABSOLUTELY! We constantly update our products, courses and eLearning to remain current with industry standards.

When are products shipped?

We process orders for shipping between from 9 am to 5 pm Central Time Monday through Friday, excluding US holidays. All orders confirmed and paid in full, prior 11am (CT) will be processed the same day. If your order is placed after 11 am, please allow one (1) business day for shipment processing, excluding US holidays. In addition to standard US holidays, RMC does not ship on the Friday after Thanksgiving.

Please note, if you chose the Pay by Check option or plan to provide payment via bank transfer, your order will NOT be shipped until payment is received in full.

Can you ship to my country?

RMC ships to most locations around the world, however we have a network of international product distributors authorized to distribute RMC branded products locally. To find a provider in your area, click here.

Orders with the billing or shipping countries of “Nigeria” or "Iran" will be rejected and canceled without notification.

Are there extra charges for non-USA orders?

RMC does not add any additional charges or fees for orders shipping outside of the United States, however standard international shipping rates tend to be more costly than domestic shipments depending on the exact location.

Please note any customs fees, duties, taxes, or brokerage fees charged upon import are borne by the customer and are determined by the country of import. Feel free to contact your local customs office for further information or import fee estimates.

When will my credit card be charged?

Your credit card transaction is authorized and processed when your order is confirmed online. You will know your order is processed successfully when you will receive an Order Receipt/Confirmation to the email address associated with your account. If your credit card is declined for any reason, you will be provided an error message when you attempt to confirm the order.

What is your privacy policy?

RMC Project Management, Inc. is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an E-mail to info@rmcls.com with "unsubscribe" as the subject line.

Can I fax in my order?

Yes, you can fax it to: 952.846.4844

Can I mail in my order?

Yes, please mail it to:

RMC Learning Solutions
10953 Bren Road East
Minnetonka, MN 55343